Privacy Policy
Effective Date: February 2025
Designer Solutions Care Homes (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our residents, their families, healthcare partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard the personal information you provide through our website and any related forms or communications.
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1. Information We Collect
We may collect the following types of personal information:
Contact Information
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Name
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Email address
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Phone number
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Mailing address
Referral Information
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Referrer’s name
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Relationship to the individual
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Contact information
Health-Related Information
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Care needs
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Medical conditions
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Preferences or support requirements (voluntarily provided)
Other Personal Data
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Information submitted through website forms
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Messages or inquiries sent via email or phone
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Any details you choose to provide during communication
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2. How We Use Your Information
Your information may be used to:
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Respond to inquiries and referral requests
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Coordinate care assessments, tours, and follow-up communication
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Support resident placement and individualized care planning
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Improve our services, facility operations, and website experience
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Comply with legal, licensing, and regulatory obligations, including HIPAA requirements
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3. How We Share Your Information
We do not sell or rent your personal information. We may share information only with:
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Authorized staff and care professionals involved in resident care
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Healthcare partners or service providers under contract
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Technology or administrative vendors who assist with operations
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Licensing bodies or regulatory authorities when required by law
All third parties must maintain strict confidentiality and follow security requirements, including HIPAA-compliant practices where applicable.
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4. Data Security
We take the protection of your information seriously. Our safeguards include:
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SSL encryption for all website data transmission
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Secure servers and restricted access controls
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Staff training in privacy, data handling, and HIPAA compliance
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Business Associate Agreements (BAAs) with relevant vendors handling protected health information
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5. Your Rights
Depending on your location and applicable law, you may have the right to:
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Access, update, or request deletion of your personal data
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Request corrections to inaccurate information
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Withdraw consent for non-essential processing
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File a complaint with state or federal regulatory authorities if you believe your privacy rights have been violated
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6. Cookies and Tracking
Our website may use cookies and analytical tools to improve functionality, enhance user experience, and understand website traffic. You may adjust your browser settings to limit or disable cookies at any time.
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7. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Designer Solutions Care Homes
Attn: Lakeya Dillard, Administrator
Credentials: AS—Health Administration, Elder Care with Dementia Specialization
2537 Ivey Wood Ln, Matthews, NC 28105
704-246-7096
lakeya@designersolutionscare.com
designersolutionscare.com